Survey of satisfaction to health care of neurosurgical ward, Songklanagarind hospital using VOICE assessment: Factor Analysis

Abstract

          The Viewpoint of Inpatient Care Evaluation (VOICE) questionnaire is a tool that was created to assess patients' experiences and satisfaction in the neurosurgery wards. The primary objective is to study the satisfaction of patients or their relatives with neurosurgical inpatient services. Therefore, the secondary objective was to explain the relationship between the VOICE questionnaire by analyzing the composition. The present study was a retrospective study of patients or relatives attending neurosurgery wards using one-thousand and thirty-seven questionnaires. In detail, five-hundred and twenty questionnaires were used for exploratory factor analysis (EFA). Therefore, the confirmatory factor analysis (CFA) was performed to confirm the model from the EFA.

          Seventy-three percent of respondents were relatives. The average score for each item was at the level of agreement and satisfaction with the service. From EFA, the structural model components consist of 15 questions, divided into four parts as follows; being part of a team, comprehensive care, feeling safe, and impressive service. From CFA, Cronbach’s alpha coefficients were more than 0.70 for all composites, and the composite reliability values were more than 0.60 for all. In summary, patient satisfaction plays an essential role in improving quality and service. The structural models from the present research could be applied and tested for the performance of the tool.