Outcomes of Family Pharmacist Network Services in Universal Health Care Coverage
Article Sidebar
Main Article Content
Abstract
Objective: To study the outcomes of family pharmacist network services in Universal Health Care Coverage (UC) in terms of management of drug related problems (DRPs) and patient’s satisfaction towards pharmacist’s services. Method: This research is a descriptive study gathering the data on DRPs management in projects on pharmacy refill clinic and medication therapy management service (MTM) of 20 community pharmacies in Khon Kaen during December 2014 to March 2015. The study also employed semi-structured telephone interview to determine service satisfaction. Result: There were 46 patients in the MTM project with an average age of 57.83±11.65 years. There were 54 identified DRPs. The pharmacists resolved 75.93% of DRPs problems and referred the other 11.11% of DRPs to physicians. Interview with 26 patients revealed that satisfaction of service procedures, service from pharmacists, benefits for clients and overall satisfaction were 4.58, 4.59, 4.66 and 4.77 respectively (out of full score 5). There were 19 patients in the Pharmacy Refill Clinic project with an average age of 5.62±2.43 years. There were 19 identified DRPs. The pharmacists were able to resolve 84.21% of DRPs. Satisfaction of service procedures, service from pharmacists, benefits for clients and overall satisfaction were 4.83, 4.74, 4.78 and 4.67 respectively (out of full score 5). Conclusion: Family pharmacist could identify and resolve DRPs. Patients were satisfied with the services at the high to highest levels. Therefore, family pharmacist network services in UC should be applied to further develop services by community pharmacists to become an integral part of Thailand’s health care system.
Article Details
ผลการวิจัยและความคิดเห็นที่ปรากฏในบทความถือเป็นความคิดเห็นและอยู่ในความรับผิดชอบของผู้นิพนธ์ มิใช่ความเห็นหรือความรับผิดชอบของกองบรรณาธิการ หรือคณะเภสัชศาสตร์ มหาวิทยาลัยสงขลานครินทร์ ทั้งนี้ไม่รวมความผิดพลาดอันเกิดจากการพิมพ์ บทความที่ได้รับการเผยแพร่โดยวารสารเภสัชกรรมไทยถือเป็นสิทธิ์ของวารสารฯ
References
2. Sriratanaban J, Potisat S, Aungsuroch Y, Tadadej C. Tomornsak S. Hospital quality indicators. 2nd ed. Nonthaburi: Desire; 2000.
3. Prayoonhong T, Doasodsai P. Work study and work design of an outpatient dispensing service at Phimai Hospital, Nakornratchasima. Isan Journal of Pharmaceutical Sciences 2008; 4: 24-35
4. Raengjuy J. Improvement of outpatient pharmacy service at Krathumbaen hospital [master thesis]. Nakhonpatom: Silpakorn University. 2012.
5. Areewong K. Development of outpatient pharmacy services with LEAN [online]. [cited Nov 7, 2017]. Available from: www.med.nu.ac.th./fom/th/nuhoffice/ file _document/163.
6. Loh BC, Wah KF, Teo CA, Khairuddin NM, Fairuz FB, Liew JE. Impact of value added services on patient waiting time at the ambulatory pharmacy Queen Elizabeth Hospital. Pharm Pract 2017; 15: 846.
7. Alhamad Z. Reasons for missing appointments in general clinics of primary health care center in Riyadh Military Hospital, Saudi Arabia. Int J Med Sci Public Health 2013; 2: 258-67.
8. Kessomboon N. The proposal for community pharmacy accreditation program and universal health coverage. Bangkok: Health Insurance System Research Office; 2009.
9. Silcock J, Raynor DKT, Petty D. The organization and development of primary care pharmacy in the United Kingdom. Health Policy 67; 2004:207-14.
10. Conte RR. Training and activities of pharmacist prescribers in a California pilot project. Am J Hosp Pharm. 1986; 43:375-80.
11. Community Pharmacy Association (Thailand). Medication Therapy Management (MTM). CPA Journal 2008; 7:10-1.
12. Ningsanon T, Doungngern T, Chaijamorn W, Montakantikul P. Essential tools for pharmaceutical care. Bangkok: Prachachon; 2015.
13. Chalongsuk R, Lochid-arnnuay S. Client satisfac- tion in pharmacy under the Thai universal coverage scheme: A case study at the community Pharmacy of Sawang Dan Din crown prince hospital. Journal of Health Research. 2006; 20: 41-58.
