A Study of Government Pharmacists’ Opinions on the Qualifications of Pharmacists Working in Public Sector Organizations and Master’s Degree Graduates : A Qualitative Research in the Lower Southern Region

Abstract

Objectives: To explore the essential competencies required of public sector pharmacists working in hospitals, provincial public health offices, and food and drug checkpoints in terms of knowledge, skills, and abilities, and to examine expectations of public sector pharmacists toward those who have completed a master’s degree. Methods: This qualitative study employed in-depth interviews with 16 key informants, comprising public sector pharmacists at both managerial and operational levels. A semi-structured interview guide was used as the research instrument. The data were analysed using the Framework Analysis. Results: Essential competencies of public sector pharmacists include knowledge of drugs and diseases, specialized clinical knowledge, pharmaceutical inventory management, healthcare benefit schemes, as well as knowledge of laws and regulations. They also require a variety of abilities such as communication skills, language proficiency, and digital technology skills. Informants’ expectations for pharmacists with a master's degree included being change agent with systems thinking and a holistic approach to problem-solving. They were also expected to possess knowledge of research methodology and data analysis to generate evidence for informed decision-making. However, major barriers included limited financial support for further education and heavy workloads, which hinder opportunities for study leave. Conclusion: The essential qualities of modern government pharmacists are the integration of professional knowledge with necessary skills to effectively respond to the diverse needs of people. Master’s degree education enhances the potential of pharmacists in management and systematic thinking. To optimise organisational benefits, the government should establish policies that provide scholarships and job opportunities that correspond with advanced degrees.