THE RESULTS OF INTEGRATE SERVICE - QUALITY IMPROVEMENT OF NURSES AT HEALTH PROMOTING HOSPITAL, REGION 10 CHIANGMAI.

Abstract

This four objectives of this study were: 1) to study the results of integrated quality improvement process 2) to study satisfactory levels of nursing staff regarding the integrated quality improvement process3) to compare the results of integrated quality improvement process and the satisfactory levels of nursing staff regarding the integrated quality improvement process between before and after improvement 4) to study problems and barriers of the integrated quality improvement process among nursing staff. The study was held at Health Promoting Hospital, Region 10 Chiang Mai in 2113.

            The samples were 99 registered nurses who work in Health Promoting Hospital, Region 10 Chiang Mai.  The instruments comprised of two questionnaires of five-rating scale those were used to measure the results of integrated quality improvement process and satisfactory levels.  The reliabilities of the two instruments were 0.96 and 0.92.Data were analysed by a computer program using descriptive statistics and Z-test. 

            The results of this study between before and after improvement showed that 1) the results of integrated quality improvement process were at the moderate levels. 2) the satisfactory levels were at the moderate levels. 3) the results of integrated quality improvement process were not significantly different 2) the satisfactory levels were at the moderate levels and significantly different (p value = 0.01).  The most problems were found, for example, an over workload, absence from meetings because of working in evening and night shifts, misunderstanding about an assessment report, and boring of correcting the reports.