The Development of Chiang Mai Benchmark Information System (CMBIS) of Chiang Mai Provincial Health Office.

Abstract

This study was a research and development of Chiang Mai Benchmark Information System (CMBIS) of Chiang Mai Provincial Public Health Office. The study aimed to 1) develop the CMBIS for health system units under the Chiang Mai Provincial Public Health Office, 2) evaluate the satisfaction of CMBIS users. The study population were divided into two groups compose of (1) population for developing CMBIS program, 289 health system units including Community Hospital, District Health Promotion Hospital and Community Health Center, and (2) population for evaluating the satisfaction of using CMBIS including District Health Office, Nakorping Hospital, Chom Thong Hospital, Fang Hospital, Community Hospital and District Health Promotion Hospital in Chiang Mai Province. The instruments were used CMBIS and satisfaction survey questionnaires for CMBIS user which used five level of Likert Scale. The statistics were used Mean and standard deviation.

            The results showed that CMBIS was divided into four parts following; 1) CMBIS for system administrators 2) CMBIS for person responsible for the database 3) CMBIS for person responsible for the Key Performance Indicators and 4) CMBIS for policy administrators. The CMBIS system process were five functions; (1) Check the permissions, (2) Manage users (3) Manage database of 43-files, (4) Management indicators and (5) Key Performance Indicator Report. The survey of implementing and satisfaction of users found that Mean scores of (1) the benefits of CMBIS for operation was 3.67 ± 0.73, (2) structure and design of CMBIS was 3.53 ± 0.84, (3) user interface was 3.46 ± 0.88, and overall satisfaction score was 3.79 ± 0.62. Overview of three aspects Mean satisfaction score was 3.54 ± 0.83, the level of users’ satisfaction was in high level. This can be implied that development of CMBIS was useful for work and meet the needs of users. However, the CMBIS will has to continuing develop to maximize the user productivity.