The Threat of Call Center Gangs Evolving from Economic Crime to Cybercrime
Keywords:
call center gangs, cybercrime, information securityAbstract
Call center gangs are economic crimes that take advantage of fear and greed. They have been going on for a long time, but they have expanded widely in Thailand since 2007. When smartphone technology and mobile banking became more popular, they developed a form of deceiving victims with modern technology that became a cyber-technological crime. This article explains the history of call center gangs, social engineering tactics to deceive victims, a new scam of call center gangs based on the concept of cyber kill chain, the problem of mule accounts, preventive measures by the NBTC Draft Royal Decree on Measures to Prevent and Suppress Cyber Crimes, the operation of fake applications, prevention, and coping to understand new deception tactics and raise awareness to reduce the risk of falling victim to being deceived until losing your property.
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