Nursing Service Development through Contemplative Education: San Camillo Hospital, Ratchaburi Province, Thailand

Abstract

This research is about nursing service development through contemplative education:
San Camillo Hospital, Ratchaburi Province. Objectives: To compare the effects of development in
nursing service through Contemplative Education (mindfulness, deep listening and dialogue) at
San Camillo Hospital, Ratchaburi Province. Materials and methods: Quasi-experimental research
was used with one-group, pretest-posttest design with one week and one month assessments
after training on mindfulness, deep-listening and dialogue. The samples were nurses (service
provider), clients (service receiver), and the management team. Chi-square and One-way ANOVA
were used for analysis. Results: Among nurses (service providers), the results show that 1)
Mindfulness at pre-experiment was at the score of 87.12 and respectively increased to the score
of 89.95 and 92.02 at post-experiment. (one week and one month assessment.) 2) Deep-listening
at pre-experiment was at the score of 90.22 and respectively increased to the score of 92.50 and
93.18 respectively, post-experiment. 3) Dialogue at pre-experiment was at the score of 89.02 and
increased to the level of 91.81 and 93.33 respectively at post-experiment (highest average in all
categories and periods). Among clients (service receivers), satisfaction of service at pre-experiment
was at the score of 78.70 and increased to the level of 95.20 and 95.00, post-experiment. (p <
0.05). Among management team, the perception at pre-experiment was at the score of 62.68 and
also increased to the score of 80.42 and 81.00 respectively, post-experiment. (p< 0.05).
Conclusion: Both post-experiment assessments of Nursing Service Development at San Camillo
Hospital through mindfulness, deep-listening and dialogue showed a remarkable improvement in
comparison to the pre-experiment assessment. Clients (service receivers) and the management
team had satisfaction to nursing service.