COMPARE THE EFFECTS OF SRENGTH BASED COUNSELING VIA TELEPHONE AND FAE-TO-FACE ON RESILIENCE AND BURNOUT IN INDIVIDUALS AT RISK OF MENTAL HEALTH PROBLEMS

Abstract

Objectives: To compare the intensity of resilience and burnout during counseling sessions based on different modes: telephone counseling 2 times (TT), face-to-face counseling 2 times (FF), and face-to-face counseling and follow-up by telephone (FT) among individuals at risk for mental health problems.

Material and Methods: The study utilized data from counseling records of individuals at risk for mental health problems, conducted within the regular service system in the health region 2, 4, 6, and 9  from May to September 2023. General information, resilience and burnout data were collected and compared for resilience and burnout scores across TT, FF, and FT modes. Analysis was performed using ANCOVA statistics and differences in mean scores were assessed using LSD tests, with statistical significance set at  p < 0.05.

Results: After receiving strength based counseling via face-to-face counseling twice (FF), telephone counseling twice (TT), initial face-to-face counseling followed by telephone follow-up (FT) the sample group had higher mean scores of resilience and significantly reduced burnout, with no differences across channels. The best channel for increasing resilience is initial face-to-face counseling followed by telephone follow-up (FT). The best channel for reducing burnout are face-to-face counseling followed by telephone follow-up (FT) or face-to-face counseling twice (FF).

Conclusion: Telephone and face-to-face strength based counseling are similarly effective in increasing resilience and reducing burnout among people at risk for mental health problems. Telephone counseling is a flexible delivery option that can increase access to services for those at risk for mental health problems.