Factors relating to the quality of work-life among service support staffs in Yasothon hospital

Abstract

The purpose of this research was to determine the levels of quality of work-life and identify factors related to the quality of work-life of service support personnel in Yasothon Hospital. The study involved sampling 154 service support personnel who were randomly selected from the workers at the hospital. Data were collected using a questionnaire whose reliability value was 0.89 and then analyzed to determine the frequency, percent, mean, standard deviation, Pearson Correlation Coefficient, Point Biserial Correlation Coefficient, Eta correlation, and multiple linear regression. The study found that among the participants, most of them were women aged 31–40 years. They had completed upper secondary education or equivalent. They worked as patient support or general service staff with more than five years of work experience and had a monthly income of not exceeding 15,000 baht. The satisfaction score of organizational climates was at a high level (mean score 48.82), and their quality of work-life was at a high level (mean score 153.69). The factors significantly related to their quality of work-life included education, age, working hours, income, policy clarity, job responsibilities, overtime work, and organizational structure (p <0.001); these variables could 62.10% predict the quality of work life.