Internet-based mental health services through MSN program

Abstract

Objective This study aimed to examine an internet-based mental health service through MSN program from perspectives and experiences of service providers.

Materials and methods Participants were 2 psychologists from a government agency who provide internet-based mental health service through MSN program. Data were collected through in-depth interview and analyzed with the qualitative research method.

Results The internet-based mental health service through MSN program had certain advantages: high accessibility, low cost, flexible service time, and greater convenience. However, the limitations were inconsistent connection when service providers were not adept at typewriting, decrease in significant non-verbal clues possily leading to communication failure. The service providers, then, must be aware of choices and use of words in addition to interpretation. Certain preparations for service giving were physical and mental readiness.

Conclusion The internet-based mental health service through MSN program is a new form of service in Thailand- still with some advantages and limitation issues- that needs further study and development for greater effectiveness.