The development psychiatric network hospital

Abstract

Objective This study was to examine 4 aspects outcomes of using applied Balanced Scorecard concept.

Materials and methods The subjects of evaluation include network personnel, relative and the patients, family members being home health care. Psychiatric patients’ biography is also studied. The instruments to collect data include a questionnaire inquiring about satisfaction of the network personnel and clients to psychiatric clinics services, the home health care report. Descriptive statistics and content analysis are applied.

Results 14 community hospitals participated in the project. It was found that, for external perspective, the community hospital network was most satisfied at 83.9 % on the issue of “the project is useful psychiatric service in the community hospitals. As a whole, the clients were most satisfied to be treated psychiatric diseases at the community hospitals at 86.3%. More people being treated at the community hospital increased at 79.9%. For internal perspective, learning to successful project because Provincial of Khon Kaen Public Health Office is responsible to pay money for medicine ordered from community hospitals and concrete operational process was successful and comprehensive care connection. For innovation perspective, the network personnel increase capability of psychiatric patients care. For finance perspective, the project help decrease the expenditure of the patients and the time spent traveling to get treatment.

Conclusion The project is useful for the clients and the system service of network hospital. Therefore, operational expansion should be considered.