Comparison of Registered Nurses’ Perceptions and Expectations Regarding the Transfer of Health Promotion Hospitals to Provincial Administrative Organizations: A Case Study of the Khon Kaen Provincial Administrative Organization

Abstract

The purpose of this survey research was to study and compare the perception and expectation of service quality and management of registered nurse (RN) working in sub-district health promotion hospitals after transferring their duties to the Khon Kaen Provincial Administrative Organization. The sample consisted of 150 people. A questionnaire was used to collect data. The content validity was checked by 5 experts. The CVI value was 0.91. The Cronbach's alpha coefficient was 0.95. The data were analyzed using descriptive statistics, frequency distribution, percentage, mean, standard deviation, and inferential statistics. The paired t-test was tested.

Research results: It was found that the overall perception and expectation of service quality were at a high level (x̄ = 3.97, S.D. = 0.51) and (x̄ = 4.24, S.D. = 0.63). The overall comparison result showed that the perception was significantly lower than the expectation (t149 = -5.93, p<0.001). The overall perception and expectation of management was at a high level (x̄ = 4.20, S.D. = 0.63) and (x̄ = 3.71, S.D. = 0.69). The overall comparison result showed that the perception was significantly lower than the expectation (t₁₄₉ = -7.90, p<0.001).

Executives and related persons can use this information to develop service quality, especially in recruiting registered nurse (RN) or managing unrelated workloads to reduce the reliability of the service. This information can be used to develop the management of people, money, and services in public health service units.