Model development of performance agreement appraisal for organization of Amnatcharoen provincial health office

Abstract

      The purpose of this research was to develop a model of organizational performance agreement appraisal of Amnatcharoen provincial health office. Qualitative data were collected by using the in-depth interviews and focus group discussions method, for the quantitative data were collected by using the performance appraisal model assessment questionnaire. Qualitative data were analyzed by content analysis. While, quantitative data were used descriptive and paired t-test statistics.

      The model of performance agreement appraisal for organization of Amnatcharoen provincial health office consisted of 8 steps as follows: 1) Organizational analysis and organizational strategy., 2) Planning and performance agreement goals setting., 3) KPIs Template making., 4) Preparation of the memorandums on performance agreement and KPIs Cascading., 5) Ranking assessment., 6) Reporting and information feedback., 7) Performance review and improvement, and 8) Reward and motivation. The results of model development of performance agreement appraisal found that the overall assessment was at a high level (=3.82, S.D.=0.61) considering each aspect. It was found that the assessment results in terms of propriety, accuracy, utility and the feasibility was at the same high level, and found that the Amnatcharoen Provincial Public Health Office had higher performance (p-value=0.019; 95%CI 0.38-9.34) with a statistically significant that Level 0.05 effective performance appraisal model Setting standards and designing operational success indicators at both the departmental and individual level in accordance with the organization's goals.It can lead to the development of work and to enhance the performance of the department and personnel to achieve the goals of the organization effectively.