Satisfaction of Physical Therapy outpatients on the standard of physical therapy services. Hua Hin Hospital

Abstract

The objectives of this survey research was to study about patients behavior and there expectation toward 6 elements of Physical Therapy services standard in hua hin hospital. The sample size were 320 patients of Physical therapy department hua hin hospital. The data were analyzed by descriptive statistics consisted of means of percentage, mean, standard deviation. The result was found that; 1) Most patients are female. (64.00%), aged 61 years and over (35.60%). Most of all have undergraduate degrees(48.80%), Government/State Enterprises/Government Employees /Ministry staff (48.40%), Average income not exceeding 10,000 Baht per month (37.80%), married (57.30%), Orthopaedics condition (87.30%) and rights of government officials / state enterprise employees (30.80%). 2) The overall satisfaction regarding care given was highest level (=4.41, S.D = 0.58). When considered by items, the Physical Therapy Process had the highest satisfaction (=4.47), followed by Physical Therapist staff (=4.44), Physical Therapy services (=4.43), treatment outcome (=4.42), equipment and facilities (=4.38) and Environment and safety (= 4.33), respectively. 3) Maximum level of satisfaction of the Physical Therapy staff were physical therapists have a good personality, Trustworthy, uniform is clean and Show clear labels (=4.56). Maximum level of satisfaction of the environment and safety were Treatment rooms are clean, tidy and light adequately (=4.41). Maximum level of satisfaction of the equipment and facilities were equipment are secure ( = 4.45). Maximum level of satisfaction of the physical therapy services were information and regulation of services is explained in its entirety ( = 4.46). Maximum level of satisfaction of the physical therapy process were not complicated (=4.51). And maximum level of satisfaction of the treatment outcome were safety and without complications (=4.49). From this research results can be applied by physical entities. Should give priority to the rehabilitation process in the service process is not difficult or complicated to satisfy the recipient's more.