การพัฒนารูปแบบการให้ข้อมูลผ่านโมบายแอปพลิเคชันแก่ญาติผู้ป่วยฉุกเฉินวิกฤต  แผนกอุบัติเหตุและฉุกเฉิน

Sawitta Khadkantha; Aree  Cheevakasemsook; Kotchakorn  Jetinai

Authors

Sawitta Khadkantha Faculty of Nursing, Sukhothai Thammathirat Open University
Aree Cheevakasemsook Faculty of Nursing, Sukhothai Thammathirat Open University
Kotchakorn Jetinai Faculty of Industrial Technology, Ubon Ratchathani Rajabhat University

Keywords:

Information, mobile application, relatives, critical emergency, accident

Abstract

Introduction: Providing information that meets the needs of critically emergency patients' relatives will lead to their satisfaction with the service.

Research Objectives: To examine the situation of providing information to the relatives of critical emergency patients, developing a model for providing information through a mobile application, and the outcomes of using the developed model.

Research methodology: This research and development consisted of three phases. Phase 1: Exploring the situation of information provision for relatives of the patients, the sample included eight persons who were selected by purposive sampling: two emergency medical physicians, a head nurse, two staff nurses, and three emergency patients' relatives that had been selected specifically. In Phase 2, developing the information provision model, the sample was the same as in Phase 1. Phase 3: Studying the outcomes of using the new model. The sample was divided into an experimental group and a comparison group of 70 individuals, each systematically randomized. The research tools consisted of group discussion guidelines, the information provision model through a mobile application, and a satisfaction of information provision questionnaire with a reliability of .85. Data were analyzed using descriptive statistics, Mann-Whitney U test, and content analysis.

Results: The results were as follows: 1) In the information provision model, there were inadequate personnel, informants were not definitely assigned, the area for providing information was inappropriate, information provision guidelines were unclear and inconsistent, and uncertain frequency. Relative satisfaction with information provision was lower than that of the standard. 2) The developed model was created by a Line Official Account in two-way and real-time analysis of symptoms, disease diagnosis, treatment plan, and prognosis. 3) The satisfaction of relatives of patients who received information through the mobile application was statistically higher than that of the comparative group at a significance level of .01.

Conclusions: The relatives of critical emergency patients who received information through a mobile application were more satisfied than those who received traditional.

Implications: This model should be used for adaptation in other departments that care for critically ill patients.

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