The confidence of the Communicable Diseases Specialized Institute and the decision to access health services during the COVID19 outbreak
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Abstract
This study is a cross-sectional study. The purpose were to 1) examine the confidence to receive services from Communicable Diseases Specialized Institute and the decision to access health services and 2) find correlation and predicting power of personal factors, service characteristics and confidence to receive healthcare services from the Communicable Diseases Specialized Institute in order to decide to access health services during the COVID-19 outbreak. This study was conducted at Bamrasnaradura Infectious Diseases Institute (BIDI) from 400 acute respiratory infection (ARI) patients at ARI Clinic and 400 general outpatients, between February and April 2020. Data were collected using questionnaires and analyzed by descriptive statistics, Pearson correlation coefficient and multiple regression.
The study results showed that both patient groups had overall the confidence to receive service from BIDI was at the highest level (ARI Clinic: X = 3.34, SD = 0.40 and general outpatients: X = 3.30, SD = 0.40). In case of corporate image was the highest mean. The decision to access health services was also at the highest level (ARI Clinic: X = 3.54, SD = 0.51 and general outpatients: X = 3.48, SD = 0.50). Most of them decided to choose BIDI as the first place in health care for the dangerous communicable diseases.
The confidence to receive service from BIDI had a significantly positive correlation with the decision to access health services (p–value < 0.001). In case of corporate image was the highest positively correlated
with the decision to access health services. In addition, the confidence in all four parts could predict the decision to access health services among ARI Clinic at 54.40 % (R2 = 0.544) and the confidence in all five parts could predict the decision to access health services among general outpatients at 53.90 % (R2 = 0.539) respectively were significant at 0.001 level (p–value < 0.001). Therefore, during the COVID-19 outbreak, public information, and corporate communication should be emphasized to remain the highest level of confidence for receiving services from BIDI, and to maintain good attitude, recommendation to use the services to others and continuation to use the services repeatedly.
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References
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