A Study of Preparedness, Knowledge, Attitude, Motivation, and Other Related Factors Associated with Personnel’s Readiness to Participate in a Hospital Accreditation (HA) Assessment Program
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Abstract
The Thai Traditional and Integrated Medicine Hospital, located in Bangkok, had a plan to participate in the Institute of Thai Traditional Medicine (TTM)'s hospital accreditation (HA) assessment program in order for it to become Thailand's first Thai traditional medicine hospital with HA certification. As the majority of the hospital's staff members are TTM doctors and TTM assistants, who had little experience in the quality assurance process, they were not confident in getting assessed. So this study aimed to determine the levels of preparedness, knowledge, attitude, motivation, and other factors that affect staff readiness to join the HA process at the hospital. The study involved 150 hospital personnel including TTM doctors, TTM assistants, traditional Chinese medicine (TCM) doctors, TCM assistants, research assistants, patient helpers, pharmacists, registered nurses, general administration officers, and general service officiers. Data were collected and then analyzed using descriptive statistics and statistical correlation analysis to determine factors related to staff readiness. The results revealed that the respondents had a moderate level of readiness to be assessed, a low level of knowledge of quality assurance work, and a moderate level of attitudes and motivation towards quality development. Regarding the factors related to personnel’s quality development , their responsibilities, receipt of HA information, participation in the hospital quality development committee, knowledge, attitudes and motivation were significantly associated with the readiness to join the HA process (P = 0.05). As a result, three projects were designed and implemented to enhance staff readiness and ensure their passing of the HA assessments as follows: training on quality development; provision of staff welfare (drinking water, meals and recreational facilities); and assignment of each and every staff member to be a member on one of the hospital quality development teams.
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