The Grow Approach: A Research on How a New Coaching Program for First–Line Nurse Managers Can Boost Performance of Newly Registered Nurses at Thung Song Hospital
Keywords:
Coaching Program, Grow approach, Newly Registered Nurses, Public HospitalsAbstract
This one-group pre-posttest design quasi-experimental research, conducted at Thungsong hospital, aimed to: 1) compare the coaching behaviors of nursing administrators between before and after receiving a coaching program based on the Grow approach, 2) compare the competencies of new professional nurses between before and after using such coaching program, and 3) evaluate the satisfaction of new professional nurses towards the new coaching program. The purposive sample was divided in 3 groups: 1) 16 first-level nursing administrators or coaches who were head nurses and sub-head nurses, 2) 64 evaluators of new professional nurses, and 3) 16 newly professional nurses. The research tools were: 1) the Grow coaching program's manual and it's training plan, 2) a questionnaire on coaching behaviors of nursing administrators, 3) a questionnaire on competency of new professional nurses, and 4) a satisfaction questionnaire. All questionnaires were verified by five experts, yielding content validity index values of 0.97, 0.99, and 0.96, respectively, and Cronbach's alpha coefficients of 0.96, 0.91, and 0.92, respectively. Data were analyzed by descriptive statistics and Wilcoxon signed rank test.
The results showed as follows: 1) after using the program, coaching behaviors of nursing administrators were higher than before at the statistically significant level of < .001) ; 2) the performance of new registered nurses was also higher than before, and this, at the statistically significant level of <.001) ; and 3) the satisfaction of new registered nurses towards the quality of coaching was higher than before using the program, at the statistically significant level of p<.001.
Therefore, this approach can be used in order to develop professional nurses' skills, through coaching, in all departments and wards.
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