A Study of Using Information System to Improve MOU Management Process in Ubon Ratchathani University

Abstract

            This research aims to study the issues and improve the MOU Management Process. The research population consists of 41 individuals involved in the MOU Management Process. The research tool is a questionnaire used to evaluate the post-improvement process, with an Instrument of Congruence (IOC) value of 0.94 and an overall reliability of 0.96. Statistical analysis methods include frequency, percentage, mean, standard deviation, Z-test/t-test, and Pearson correlation coefficient ().

            The research findings indicate: (1) The primary issues include manual or paper-based work, complex procedures, lack of experience among staff, and reliance solely on a database for recording MOU data. Process improvements were made by applying Lean concepts and ECRS+it principles, such as analyzing and restructuring workflow, eliminating redundancies, enhancing the MOU information system to allow staff to record and edit data, reducing redundancy in menus, adding monitoring and evaluation menus through the information system, and providing mentoring for inexperienced staff. (2)The effectiveness of the MOU Management Process after improvement is significantly high (mean = 4.18), with the highest level of satisfaction (mean = 4.40), which is statistically significantly higher than before the process improvement (mean = 3.82) at a significance level of .01. Moreover, (3) The correlation between satisfaction after process improvement and the effectiveness of the MOU Management process is highly significant and positively correlated ( = .92) at a significance level of .01.