Lesson Learned from the Consumer Protection Operations by the Network of Bawal-Ral (Home, Temple, School and Hospital), Lampang Province.

  • Warangkana Suntep Lampang Provincial Health Office
Keywords: Consumer protection works, The network of Bawalral dot Ral, Community networks.


Consumer protection operations operated by the network of Bawal-Ral (Home,Temple, School and Hospital) which the group of people in the target area. Lampang province is the representative in the northern region that started a pilot project that name’s Healthy community in Na Kuam Neau community. In 2019, expanding the target area to Ban Pa Hiang community, Sop Tui, Chom Poo zone, and 13 communities from all district representative included to 28 communities, by aiming to develop the potential of consumer protection operations to be strong. The research was a qualitative research that the aim of this research were to 1) Lesson Learned from the consumer protection operated by the network of Bawal-ral in case of the results of operations. 2) The value of consumer protection operated by the network of Bawal-ral in Lampang province. The participants were selected by purposive sampling and consisted of the representatives from communities, temples, schools, hospitals, local administrative organizations, Mueang Lampang district health office and Lampang provincial health office 30 peoples. The research instrument were in-depth interviews, Participation Observation and after action review (AAR) by analyzing qualitative data with content analysis.             The results of the study showed that 1) The community had knowledge in the use of health products, food products and medicine correctly, able to protect the rights of consumers by themselves, including complaints in the event of the unsafe products passage through the leader of village health volunteer in community, checking the product label number in website or application of the food and drug administration in mobile phone. Detecting steroids contaminated in traditional medicine, food supplements by the initial test kit. 2) Values of consumer protection operations by the network of Bawal-ral in Lampang province such as 2.1) People in the community can transfer knowledge and experiences in consumer protection in the community through meetings, expansion training and home visits.  2.2) The creation of a strong community network, both in and outside the community, namely local administrative organizations and government agencies for supporting budgets. 2.3) Creating the healthy environment  such as adjusting healthy menus, reducing sweetness, fat and salty from entrepreneurs selling cooked food, processed foods, coffee shops, grocery stores in the community and promoting the selection of products with healthier choices.           Suggestions: should be extended to create a strong network and creating the environment in the community to be a Learning sources and further innovation for health and correct consumptions such as a community complaint center, a community group line in order to expand the results to the next phase of operation. Keywords: Consumer protection works, The network of Bawalral dot Ral, Community networks.


Download data is not yet available.


Denzin. (1970).The research act: A theoretical introduction to sociological methods. Chicago: Aldine Publishing Company.

Health Intervention and Technology Assessment Program.(2019). (Final Report)
Development project Proposals for the structure of consumer protection systems for
health products in Thailand in the future. [Online]. Available from:
https://www.hitap.net/wpcontent/uploads/2016/06/รายงาย อย.-Full-Report.pdf.
(2018, March, 15). [in Thai]

Institute for Population and Social Research Mahidol Universtity. (2015). (Final report)
Research project on factors affecting the change in consumption behavior.
[Online]. Available from: https://db.oryor.com/databank/uploads/
fda/0723178001471420204_file.pdf. (2018, March, 31). [in Thai]
Karoonngamphan Mongkol, Suvaree Sudarat, Numfone Nuntana. (2012). Health
Behaviors and Health Status of Workers: A Case Study of Workplaces in Sathorn
District, Bangkok Metropolitan. Songklanagarind Journal of Nursing. 32(3),
51-66. [in Thai]

Khumthong Thanchanok , Potisiri Wilaporn, Kaedumkoeng Kwanmuang.(2016). Factors
Influencing Health Literacy for people at risk of Diabete Mellitus and Hypertension of
UthaiThani and Ang Thong. The Veridian E-Journal,Silpakorn University.3(6),
67-85. [in Thai]

Kritsanee Kerdsri and Sanguan Lerkiatbundit.(2018). Relationship between Health Literacy
and Self- Protection Ability among Consumers in Health Products.
TJPP, 10(1); 241.

Lincharoen Uemporn. (2001). Qualitative data analysis techniques. Journal of Educational
Measurement Mahasarakham University.17(1),27-28. [in Thai].

Piyatida Nakagasien. (2015). Ottawa Charter: The Role of the Nurses in Health Promotion.
J Nurs Sci. 33(4):33.

Reeves, S., Kuper, A., & Hodges, B. (2008). Qualitative research methodologies: Ethnography.
British Medical Journal, 337(7668), 512-514.

Soda Onanong. et al. (2019).bIdentification of Steroid in Ya-chud and Herbal Medicines in
Bansok Subdistrict, Lomsak District, Phetchabun Province. [Online]. Available from:
(2018, march, 18). [in Thai].

Songsilp Sawitree. (2018). Prevalence of Food Products with Illegal Claims on the Labels
Being Sold In Flea Markets at Loei Health Consumer Protection and Pharmacy
Department, Loei Provincial Public Health Office. [Online]. Available from: https://tjpp.pharmacy.psu.ac.th/wp-content/uploads/2018/11/61-13final.pdf. (2018,
April, 10). [in Thai].

Sooksriwong Cha-oncin.et al. (2012). Literature review report and consumer protection
situation in the health system. [Online]. Available from: https://kb.hsri.or.th/dspace/.
(2018, March, 19). [in Thai]

Tanasugarn Chanuantong.( 2017 ). Health literacy. [Online]. Available from:
(2018, March, 17). [in Thai]

Yimyam Wisit & Tawarom Usanakorn.(2018). Factors Contributing to Community Strength of
Village Models for Sufficiency Economy, Amphoe Koh Chan, Chonburi Province. The
Journal Of Faculty Of Applied Arts. 11(1), 39-48. [in Thai]
Research Articles