Performance Enhancement Guidelines for Building Queen Sirikit Heart Center of the Northeast, Faculty of Medicine, Khon Kaen University into a High-Performance Organization in 2025

Abstract

This study aimed to study the importance of the approach to a high-performance organization of the Sirikit Heart Center, Northeast, Faculty of Medicine, Khon Kaen University, the problems and obstacles that led to the inefficiency of driving the organization towards a high-performance organization according to the high-performance organization development guidelines of the Ministry of Public Health (MoPH-4T). Data were collected from a questionnaire on opinions of 85 department heads, supervisors, unit heads, and ward heads, and interviews with 5 senior executives between February and May 2025, for a total of 4 months, to determine guidelines for enhancing the operational efficiency of the Sirikit Heart Center, Northeast, Faculty of Medicine, Khon Kaen University, to become a high-performance organization by 2025.

The results of the study found that the importance of promoting teamwork and supporting outstanding talents was at the highest level, at 4.22 percent (S.D.=0.54). As for the problems and obstacles, it was found that the promotion of organizational values still lacked a mechanism to convey the vision in depth. Participation in expressing opinions was still at a low level. The promotion of teamwork was still not smooth. Tools and technology were outdated and insufficient. The information system was still unstable. Middle and senior leaders still lacked proactive leadership skills. In addition, the compensation and incentive systems were not in line with the workload. For guidelines to enhance the operational efficiency of Sirikit Heart Center to become a high-performance organization, important ones include the project to develop a strategic plan for corporate identity communication, the project to create a proactive participation system through a platform that is easily accessible to the public, the project to organize behavioral and team building activities, the project to develop technology infrastructure, the project to develop internal communication systems, and the project to develop and integrate information and communication technology systems.