Quality culture survey in mental hospital

บทคัดย่อ

Objective  To survey the quality culture of Srithanya Hospital prior to the hospital re-accreditation on 29th  May 2009.

Materials and methods  Subjects were divided into 2 groups.  The first group was personnel from all units.  They were specific selected by role as a head or a sub-head or an ordinary staff. The second group was members of the leading team. Personnel completed 2 questionnaires, i.e., a safety climate and a quality culture of the organization. The leading team completed only quality of the organization questionnaire. The survey was done during 9-16 April 2009. Descriptive statistics was analysis. The frequency of quality culture of the organization perception between 2 groups was analyzed. The mean scores of safety climate and quality culture culture of the organization of personnel’ s perception according to their role were compared by ANOVA

Results  The  highest score of the safety climate of personnel’s perception was on the item of  “patient’s safety is constantly reinforced as the priority in the unit” (89%). The agreement of quality culture of the organization of both groups were on items of leadership (>80%) and on items of sustainable process of quality culture of people and all level of leaders (about 40%). The enthusiasm and system integration items were different between groups ranged from 60-80%.

Conclusion  The strength of organization culture of Srithanya Hospital was on the leadership and the opportunity for improvement  focused  on the system integration,  effective ways of communication between teams and all level of leaders should be trained to initiate or create quality should be revised and consistent monitoring in order to improve the safety culture.