Factors Affecting the Management of Support Staff in Hospitals under the Ministry of Public Health

A Case Study of Health Region 6

Abstract

This research employed a mixed-methods approach, combining quantitative and qualitative data analysis to synthesize policy recommendations. The sample group consisted of top-level executives, human resource managers, workforce management practitioners, and support staff who had held their positions for at least one year. Data collection tools included questionnaires, in-depth interviews, and opinion surveys on workforce management and support staff. Find the content validity of the questionnaire, which yielded a value of 0.6-1.00. Determine the reliability using Cronbach's alpha coefficient, which yielded a value of 0.98. Analyze the quantitative data using descriptive statistics and the qualitative data using content analysis to compare similarities and differences, and then synthesize the findings into policy recommendations for the management of support staff in hospitals under the Ministry of Public Health, Health Region 6^th.

The study found that workforce management had been affected by structural and policy issues at the macro level, personnel imbalances, retention of personnel, and the role of health promotion. This led to policy recommendations for comprehensive structural and position development, decentralization of power, and the use of technology to improve efficiency. These policy recommendations include improving principles for workforce allocation that reflect the actual context and operations, empowering decision-making at the health district level in workforce management, accelerating the process of creating and recruiting support staff; and long-term planning for support staff.