Satisfaction of Service Recipients and Stakeholders toward the Administration of Boromarajonani College of Nursing, Saraburi

Abstract

This survey research aims to study the satisfaction of service recipients and stakeholders toward the administration of Boromarajonani College of Nursing, Saraburi. The samples were 508 service recipients and stakeholders. The samples were selected by stratified random sampling and simple sampling with non-displacement random sampling methods. The research tools were tested for content validity and reliability. The Cronbach alpha reliability of satisfaction questionnaire of the service recipients and the stakeholders toward the administration of college was .78. The Cronbach alpha reliability of parent satisfaction questionnaire toward the administration of college was .80. The Cronbach alpha coefficient of the alumni satisfaction questionnaire toward the administration of college was .82. Data were analyzed using descriptive statistics of frequency, percentage, mean and standard deviation.      

The result found that the satisfaction of the service recipients and the stakeholders in the administration of college were at a high level (M = 3.62, SD = 0.53). The satisfaction of the parents toward the administration of college was at a high level. (M = 3.53, SD = 0.58). The satisfaction of the parents toward the administration of college was at a high level. (M = 3.64, SD = 0.55). Colleges should formulate strategies to be readily available and highly performing institutions for service recipients and stakeholders, especially: coordination, monitoring and evaluation of results should develop the opportunity for service recipients and stakeholders to comment, and affect public relations.