Factors Affecting Quality of Work Life among Generation X and Y Nurses in a Tertiary Hospital under Department of Medical Services, Ministry of Public Health

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Nantiya Wasuthapitak
Wonpen Keawpan
Surintorn Kalampakorn
Jutatip Sillabutra


            The objective of this cross-sectional research is to study the quality of work life (QWL) of two different generations of nurses working in a tertiary hospital under the department of medical services, ministry of public health as well as factors related to QWL. Using a stratified random sampling method, a total of 300 registered nurses, 137 Generation X registered nurses and 163 Generation Y registered nurses, recruited as the sample of this study. Data were collected using a self - administered questionnaire comprising of five sections: 1) personal factors, 2) organizational commitment factors, 3) job satisfaction factors, 4) work environment factors, and 5) quality of nursing work life (QNWL). The content validity index of the questionnaires were 0.80 - 1 and reliability coefficients were 0.70 - 0.92. Data was examined using chi-square test, Pearson’s product-moment correlation coefficient, and Stepwise multiple regression.
            This study showed that the quality of work life of Generation X and Y registered nurses was at a high level (Mean = 189.31, SD = 18.30; Mean = 188.31, SD = 18.56), respectively. The factors that had significant positive relationship with quality of nursing work life were salary, work environment, job satisfaction and organizational commitment. A significant negative relationship was found between work on weekend/holiday with QWL significantly at .01 level. We found that the best predictor of quality of work life were organizational commitment, job satisfaction, and work environment, they could explain 68.4% of variance in quality of work life (B = 4.75, 4.24, 3.38).
            The results of the research will provide information for nursing and health policymakers to develop policies to improve QWL. To improve quality of work life and support multiple generations of nurses, nursing managers need to consider the job satisfaction, create organizational commitment and work environment.


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