การพัฒนาระบบการจัดการให้บริการผู้ป่วยเบาหวานของโรงพยาบาลพระสมุทรเจดีย์สวาทยานนท์

Abstract

Diabetes mellitus is still public health problem that trends to continuously increase
consequently increasing burden of patients, inability to control blood sugar, taking long time
of service, and decreasing satisfaction of patients.
Diabetes patient service was developed in order to decrease burden of patients,
decrease rate of inability to control blood sugar and HbA1c, decrease time of service, and
increase satisfaction of patients
The result revealed that the 1st developed service decreased time of service 67.7
minutes (p<0.05), rate of inability to control HbA1C decreased from 85.9% to 74.56%
(p<0.05), rate of inability to control blood sugar and burden of patients remained the same
(p>0.05), and satisfaction increased from 2.64 scores to 3.44 scores (p<0.05). Then the 2nd
developed service was performed and implemented. And found that it decreased time of
service 85.28 minutes (p<0.05), decreased rate of inability to control HbA1C to 69.81%
(p<0.05), decreased rate of inability to control blood sugar to 68.58% (p<0.05), increased
satisfaction to 4.23 scores (p<0.05), however burden of patients still did not change
(p>0.05).