Guidelines For enhancing the Quality of the Journal of Humanities and Social Science, Suan Sunandha Rajabhat University

Abstract

This research aimed to examine the level of satisfaction and problems related to the operational processes of the Humanities and Social Sciences Journal of Suan Sunandha Rajabhat University, as well as to propose guidelines for improving the quality of its operational procedures. The population of this study consisted of lecturers, researchers, and members of the general public who submitted articles for publication in the Humanities and Social Sciences Journal of Suan Sunandha Rajabhat University during the period from 2018 to 2022. The study included a total of 156 respondents. The research instruments used for data collection were questionnaires and in-depth interviews. The statistical techniques utilized for data analysis encompassed percentage, mean, and standard deviation.

The research findings indicated that overall satisfaction with the journal publication process across all three dimensions service, manuscript preparation, and journal dissemination was at the highest level. When considering each dimension, the highest mean satisfaction scores were found in manuscript preparation ( = 4.60) and journal dissemination ( = 4.71). However, among the 12 respondents who reported dissatisfaction, 6 individuals (50%) indicated a lack of understanding of article preparation according to the journal’s format, which was rated at a very low level of satisfaction. Additionally, 5 respondents (41.7%) expressed strong dissatisfaction with the journal’s publication frequency and suggested increasing the publication schedule to three issues per year. Based on these findings, it is recommended that a dedicated journal management unit be established, with designated staff responsible for communication and coordination to ensure convenience and prompt responses. Furthermore, journal services should incorporate an online submission system for manuscript review, allowing authors to access information through the journal’s website and independently study the submission procedures. The manuscript preparation process should also include a thorough and comprehensive quality assessment system. In addition, references should strictly comply with the standards of the Thai Journal Citation Index Centre (TCI), along with rigorous adherence to both quantitative and qualitative evaluation criteria for academic journals indexed in the TCI database.