Concept for the competency development of supportive staff of School of Public Health, University of Phayao

Abstract

            The purpose of this study was to determine the level of potential development and concept for competency development of supportive staff of School of Public Health, University of Phayao. A mixed-method study using quantitative and qualitative research. Twenty samples came from the School of Public Health's support staff. Questionnaires and group interviews were used as research tools. Descriptive statistics were used to analyze frequency, mean, percentage, and standard deviation.

            The study's findings were mostly female (80.0%), with an average age of 34.65 years old and a bachelor's degree (80.0%). When the level of competency of support staff was examined, more than half (65.0%) had a mean score of 3.91 (SD=6.54). In terms of the need for potential development based on support staff competency, it was discovered that training was at a high level (65.0%), the mean score was 26.8 (SD=4.36), education is moderate (40.0%), the mean score was 24.5 (SD=5.16), self-development was at a high level (45.0%), the mean score was 26.2 (SD=4.43), and expectations, stability, and direction for development were high (50.0%), the mean score was 26.3 (SD=4.25). Therefore, concept for potential development based on the competencies of support staff at the School of Public Health, University of Phayao, should proceed as follows:1) Leadership, English communication, and information technology training and skills 2) Supporting scholarships and increasing training budgets 3) Establishing organizational ties to boost competencies and participation at work and 4) Development of Routine to Research, preparation of practical manuals work, and use of mentoring system to teach work or help make decisions in solving problems in job responsibilities. However, it can also be used as a guideline for analyzing and defining various guidelines for the preparation of personnel potential development plans in order to improve the development of support personnel in the future.