THE MANAGEMENT OF ONLINE FORMS UTILIZING IN THE GRADUATE WORK IN AUTONOMOUS HIGHER EDUCATION INSTITUTION

Abstract

          Currently, information collection, organization, storage, and retrieval is increasingly important for the effective management of most organizations. Graduate study programs are no exception.Graduate studies involve many steps, each of which may require a form; if an online form is implemented in the process, it can reduce the time and efforts involved in the process and increase work efficiency. The objectives of this research are to study the management of information systems that support online forms, to study the types of online forms that support graduate studies, and to study the problems and obstacles that arise when using these forms.

          This study implemented a qualitative research method, using in-depth interviews with executives and online form users and a quantitative research method using questionnaires to collect data on user satisfaction.

          The results showed that the factors supporting and driving the adoption of online forms for graduate studies are 1) the spread of COVID-19, 2) policies, 3) trends in information technology applications, 4) priorities, and 5) the need to get more service.

          The supporting resources for which online forms are used include information systems, budgets, human resources, and evaluation.

          The initiatives for implementation of online forms are developed 1) by the graduate school itself, 2) from the main system of the university, and 3) by a private company.

          The types of online forms are 1) application forms for further studies, 2) forms relating to the process of independent study, theses and dissertations, 3) general request forms, 4) the ethics proposal forms, and 5) graduation forms. Positive results from the adoption of online forms include 1) increased speed and convenience, 2) cost reduction, 3) ease of storage and retrieval of information on the computer system, and 4) reduction of the spread of the COVID-19 virus. There are five aspects of the assessment of user satisfaction: 1) user perceptions of the use of the online forms, 2) form features, 3) ease of use, 4) cost-effectiveness, and 5) overview.

          Regarding recommendations about starting an online form management system, any such system should cover the following issues: readiness, form design, and technology system implementation, taking any patents into account. Additionally, when starting out with online forms, it's important to keep in mind system implementation, planning, service delivery, and ongoing development. This will help ensure that the online form service for graduate studies can effectively achieve the goals that have been set.