The Comparative of internal vehicle services of the Mahidol University, International College

Abstract

            The aim of this research was to study the satisfaction on the student transportation services by golf carts and vans in Mahidol University and to compare the opinions on the factors affecting the vehicle services in Mahidol University. This research was a quantitative research and the research population was the students of Mahidol University International College in the Academic Year 2020-2021. The researcher used 465 students as research sample group and used a questionnaire as a research tool.  The data was evaluated by SPSS and the descriptive statistics which were frequency, percentage, average and standard deviation, plus the inferential analysis statistics which was Paired Sample t-Test to compare the difference values of opinions. The research results were presented by using the descriptive methods

            The research results found that the majority of sample group or 58.7% of the research sample group were female and 38.7% of the research sample group were male. Most of them or 76.5% of the research sample group were in the age group of ≤ 21 years old. The research results in each aspect showed that the students were satisfied on the transportation services by golf carts and vans in the aspect of the convenience of services, the staff who provide services, the quality of services received, the duration of service operation and the communication at a high level. The overall satisfaction on every aspect of the transportation services by golf carts and vans was also at a high level. However, when comparing the opinions on the factors affecting the transportation services by golf carts and vans, the results showed that for the satisfaction on the convenience of services, the staff who provide services, the quality of services and the communication, the opinions of students were different with the statistically significant at 0.05 which were the satisfaction levels of students on the services of golf carts were less than the satisfaction levels on the service of vans but the opinions of students on the duration of service operation of vans and golf carts were not different with the statistically significant at 0.05.