Development of the prototype of information technology service, Faculty of Dentistry, Mahidol University

Abstract

         The purpose of this research was to study the current status of data management of Information Technology (IT) service, Faculty of Dentistry, Mahidol University, and to develop a prototype of information system for recording and tracking of IT service. There were seven steps of System Development Life Cycle. 1) Problem defining 2) Requirement analysis 3) System design 4) System development 5) Testing and Manual preparation 6) Installation, and 7) Maintenance. Microsoft Visual Studio 2010 was used as a tool for system development. Additionally, ASP.NET language software was used to develop the web application system with SQL Server 2008 database management. According to current status of data management and IT service, it was found that the previous IT service was problematic, and it did not support current work flow because the database structure design could not benefit the further work, and it was not also satisfied the users’ need. Therefore, the IT personnel developed the prototype of the IT service administration system, Faculty of Dentistry, Mahidol University to replace the old system.

         The five experts evaluated the efficiency of the system, and the result showed that the efficiency score was 3.93+/-0.60. Therefore, it was concluded that the developed prototype was good, and could be applied for real work.