Factor influencing the use of Physical Therapy Services at the Physical Therapy and Hydrotherapy Units, Health Care Service Center, Faculty of Allied Health Sciences, Thammasat University

Abstract

          The purposes of the study were 1) to study the factor influencing on the use of Physical Therapy services; and 2) to study of the problems and suggestions regarding to services in physical therapy at Physical therapy and hydrotherapy unit, Health service center, Faculty of allied health sciences, Thammasat University. A total of 205 participants were asked to complete the questionnaire regarding to services in physical therapy unit. Data analyzed were described by using software computer with descriptive statistics (i.e., frequency, mean, percentage, and standard deviation). The relationship of Factors influencing on using Physical Therapy Services were analyzed by multiple Linear Regression Analysis ( = 0.05).

          The results of this study found that 7 factors that influence on the use of Physical Therapy services were product, price, place, promotion, people, physical process and evidence and presentation with an average satisfaction level of 4.64, 4.48, 4.34, 4.28, 4.73, 4.46 and 4.54 respectively. Therefore, an improvement in physical therapy services should be concern regarding the most of 3 factors (i.e., reasonable price, quality of services, and physical appearance) as a result of client’s satisfaction.