A study of Needs and Satisfaction of the Patients’ toward Dental Services of the Dental Hospital, Faculty of Dentistry, Mahidol University on the National Dental Health Care Day

Abstract

         The objective of this study was to investigate patients’ dental service needs and their satisfaction of the dental services on the National Dental Health Care Day at the Dental Hospital, Faculty of Dentistry, Mahidol University on Oct 21^st, 2014. A questionnaire used in this study consists of three parts: Part 1- Patient’s general information, Part 2 - Patien satisfaction from the service, and Part 3 - Patients’ suggestions. There were 668 respondents in the study. Data were analyzed by SPSS program for frequency, percentage, mean and standard deviation. The main purposes for coming to the Dental Hospital were the routine dental examination (43.2%) , having cavities (26.0%) , tooth extraction and wisdom tooth removal (20.5%). The respondents were interested in having further treatment with students at the Dental Hospital 66.7%, and the most interested treatments were as the following: scaling (30.8%) , filling (26.1%) and root canal treatment (13.3%). The respondents who received the service were 10-76 years old. In addition, the respondents can come to have the further treatment if appointments are given (54.4%). For the overall patients’ satisfaction, it was at the high level (score = 4.35; from 1 to 5 scale).