Factors Affecting the Satisfaction of Online Registration for the Training Projects at the Faculty of Dentistry, Mahidol University

Abstract

        The objectives of this study were 1) to investigate the factors affecting online registration for personnel training program of the Faculty of Dentistry, Mahidol University and 2) to explore the level of satisfaction of online registration for personnel training program of the Faculty of Dentistry, Mahidol University. The sample of this study was 106 personnel under the Faculty of Dentistry, Mahidol University who have ever enrolled in online personnel training program organized by Human Resources Development Division in the fiscal year of 2015. The sample size was determined by Taro Yamané’s method. The researcher received 96 copies of the questionnaires accounted for 90.56% of the response rate The research instruments included rating-scale questionnaires asking about the satisfaction of three areas: perceived benefits, perceived ease of use, and perceived access to information by device. Data were analyzed through SPSS for Window.  Frequency, percentage, mean, standard deviation, t-test and one - way ANOVA were determined. The results of this research were concluded as follows.

        The sample with different personal factors including gender, age, years of work experience, employment type, affiliation, and education had indifferent satisfaction with online registration for personnel training program of the Faculty of Dentistry, Mahidol University. However, number of hours spent using computer daily have an influence on the satisfaction with online registration for personnel training program with statistical significance level of 0.05 (Sig.= 0.018).

        Overall the sample had high level of satisfaction with online registration for personnel training program. When individual aspects were considered, all three aspects had high level of satisfaction. Perceived benefits had the highest mean score ( = 4.12, SD = 0.74), followed by perceived ease of use ( = 3.90, SD = 0.83), and  perceived access to information by device ( =3.60, SD = 0.94), respectively.