A Survey on the Usage of Procurement Service of Mahidol University International College

Abstract

          This research aims 1) to study users’ satisfaction of the procurement service, and 2) to identify key problematic areas (if any) in order to improve the effectiveness of the service.  This research employed quantitative approach by using questionnaire as a tool for data collection. Sixty users from different departments in Mahidol University International College participated in this survey, and 60 questionnaires were returned. The obtained data was analyzed using the Statistical Package for the Social Sciences for Windows (SPSS). The results showed that the satisfaction on Mahidol University International College’s procurement service lied at the level of moderate to good. The study on the relationship between demographic factors and the satisfaction level showed that age of users has relationship with the satisfaction, followed by sex and duration of work. With regards to key problematic areas, the users specified key problems such as; users do not know/understand the procurement process and its regulation; users do not have information on the progress of work i.e. when to receive the ordered equipments; users need more information on the working process from the procurement section and the finance section, users do not have enough storage room for returned (old) equipments; users would like to be informed about current inventory; users do not understand about the budgeting system especially on the Internal Order (IO) and its code under ERP system; and users would like the procurement section to describe the process of repair equipment.