Guidelines on Information and Other Services Development of Administrative officer, Department of Masticatory Science, Faculty of Dentistry, Mahidol University

Abstract

          This research aims to study information which is complete, accurate, clear, and convenient for people to get information or services from service providers.  Also, there are the satisfactions of getting and receiving services from perspectives of administrative officers and visitors, the environment and the availability of equipment in the intercommunication. Including, studying recommendations to find a way to evolve providing information and other services from service providers.  The subjects of this research are 514 people who came to the department’s office to obtain information or receive services from the administrative officer by using questionnaire to collect the data. The statistical methods that used for the analysis were frequency distribution, percentage, average, and standard deviation. In addition, the statistical scheme that used in testing were F-test, analysis of variance (ANOVA), and comparative analyzing with Least Significant Difference (LSD).

          The results of the research showed that 71.80% of visitors were females, and also 79.40% are visitors who aged between 20 and 30 years old. In term of the educational background, there is more than 92% who are studying in doctor of surgery program or equivalent. There is more than 78% of students in D.D.S. who contact the department’s office had the most satisfied level of getting information and services at the average ()  between 3.68 and 4.08 especially the cleanliness of public area, visitors gave the most satisfied level at the average () between 4.08 ± 0.68. However, in term of the interpersonal relation, the politeness, and the good service gesture from service providers  are the least satisfied level that got from the subjects at the average () between 3.68 ± 0.89. From the research, found that the satisfaction from dental students toward of getting services from the service providers is different from other visitors who come from other units or outside the faculty which gives the highly statistically significant .05. By dividing people based on the educational level, the study showed that most of visitors who study in diploma had different perspective of getting information and services comparing to students who study in D.D.S. or equivalent, master degree, or doctoral degree which gives the highly statistically significant .05. Regarding the environment and the availability of equipment in the intercommunication, the study showed that between the population and the levels of education are no different at the statistical level of significance .05. Nevertheless, by considering the age difference, the study showed that the satisfaction toward to receiving services from the service providers is very different comparing with the population and the levels of education, especially the age between 41 and 50 years old.