Satisfaction of Lecturers and Support Staff in Curriculum Development Services of the Office of Education Management and Student Affairs, Faculty of Public Health, Mahidol University

Abstract

          This study aims to 1) evaluate the satisfaction of lecturers and support staff in curriculum development services and 2) determine the relationship between personal factors and their satisfaction. The study was conducted by surveying in 136 lecturers and support staff the satisfaction of curriculum development services of the Office of Education Management and Student Affairs (OEMSA), Faculty of Public Health, Mahidol University in academic year 2015 during April-July, 2015. Ninety six questionnaires were returned (70.58%). Data were analyzed using SPSS computer program for percentage, mean, standard deviation and the chi-squared test. The majority of subjects were female, aged 51 and lecturer position with holding doctoral degree. However, only 25% of them worked in the Master’s Degree Curriculum Development Committee. The survey was done in three points, i.e. the knowledge and skills of, the supporting services by and systemic administration by OEMSA staff. Our findings showed that the supporting services by OEMSA staff is most satisfied (score 4.25), particularly in the issue of politeness of the staff (score 4.54), followed by knowledge and skills of the staff (score 3.97), particularly in the issue of curriculum development knowledge (score 4.04), and systemic administration by the staff (score 3.87), particularly in managing the developed curriculums forwards to reviewing by certain committee (score 4.00). Finally, it was found that gender, age, academic degree and position are not related to the satisfaction of lecturers and support staff in curriculum development services (p > 0.05).