The Student’s Satisfaction on Servicing of Departments in Faculty of Education, Prince of Songkla University, Pattani Campus

Abstract

          The purposes of this research were to servey of student’s satisfaction of servicing on Department in Faculty of Education , Prince of Songkla University, Pattani Campus in 4 aspects in term of Services and its process, staff’service, facilities and quality service with survey research. To propose a way to improve service quality of Department in Faculty of Education in Prince of Songkla University, Pattani Campus. The samplings for this study were 340 students that the registry students in academic year 2017 by Multi-stage sampling. The most of students were 227 female (66.80%) and studying in the fourth class. The tools employed for this study were questionnaire that Index of Objective Congruence were 1.00. The collected data were analyzed by percentage, means and standard deviation.

          The following results were obtained: The overall result of satisfaction of students’s satisfaction of servicing on Department in Faculty of Education in Prince of Songkla University, Pattani Campus in 4 aspects were in high level. Mean = 4.03 0.92 When each aspect were considered, it was found that satisfaction of students’ s satisfaction of servicing on Department were in the highest level; staff’  service , quality service But satisfaction of students’ s satisfaction of servicing on Department were in the least  level ; term services and its process and facilities.  Mean = 4.05 0.92, 4.05 0.90, 4.01 0.92, 4.01 0.90 respectively.