Development of a Monitoring and Evaluation Program for Public Administration Performance under the Health Strategic Plan of Roi Et Province

Abstract

Purposes: This study aimed to examine the existing problems and needs, develop, pilot, and evaluate the use of a monitoring and evaluation program for the implementation of the Roi Et Provincial Health Strategic Plan.

Study design: A developmental research approach was employed following the System Development Life Cycle (SDLC) framework.

Materials and Methods: The sample consisted of 130 health administrators and public health personnel. The study was conducted from June 2024 to September 2025. Data were collected using the newly developed program built with PHP scripting language and a MySQL database, in-depth interviews, and opinion assessment forms on system efficiency and user satisfaction. The instrument validity yielded a content validity index of 0.87 and a Cronbach’s alpha reliability coefficient of 0.92. Data were analyzed using frequency, percentage, mean, and standard deviation.

Main findings: 1) Problems and Needs Assessment : The monitoring and evaluation of performance under the Roi Et Provincial Health Strategic Plan faced delays in data collection (93.3%), outdated information (86.7%), and non-standardized reporting formats (80.0%). These issues indicated the need for an efficient data management system, real-time monitoring, standardized report generation, and advanced data analytics. 2) Program Development: A web-based application for monitoring and evaluating strategic plan performance was developed, consisting of five core modules: user management, indicator management, performance data entry, real-time dashboard, and report generation system. The system achieved 100% accuracy in functional testing, a response time of 1.8 seconds, supported 120 concurrent users, and demonstrated 99.4% system availability.3) Pilot Testing and Evaluation: The system reduced data collection time by 80%, report generation time by 95%, and improved data accuracy from 75% to 95%. User opinions on system efficiency across five dimensions were rated at a high level (Mean = 4.28, SD. = 0.33). User satisfaction across three dimensions was also at a high level (Mean = 4.19, SD. = 0.39).

Conclusion and Recommendations: The developed program effectively enhances the efficiency of agencies in reporting the performance of the provincial health strategic plan. It appropriately addresses user needs, supports future integration of big data for decision-making, and can be further expanded to accommodate mobile applications for greater convenience.