A study of the confidence of those receiving services at drug stores that are not dangerous drugs and specially controlled drugs that passed the Good pharmacy practice (GPP) in Roi-et Province

Abstract

Purposes : To study the confidence of those receiving services at  drug stores that are not dangerous drugs and specially controlled drugs that passed the Good pharmacy practice (GPP) in Roi-et Province.

Study design  : Descriptive Researce.

Materials and Methods : The sample group was 205 people who received services at the 4 drug stores in Roi Et Province. The research instrument was divided into 3 parts: Part 3 was an interview form. General information includes age, gender, education, average income, congenital diseases, and receipt history. Part 2: Criteria-based confidence measure. GPP Community Pharmacy Practice Standards Part 3 Satisfaction, Confidence Receiving drug store services. The questionnaire used was checked by 3 experts and checked for content validity (test reliability). Analyzed to find the Cronbach's Alpha Coefficient, collected individually by using descriptive statistics, using mean and percen.

Main findings : Most have a level of Confidence is at a high level in every category, 57.3%, 51.3%, 58.0%, 49.3% and 48.0%, respectively, and satisfaction and confidence in the service of the pharmacy type 2 drug store  that is using the service is 58.0% and 53.3%.

Conclusion and recommendations : The results of this study show that service users are regular customers and are elderly. In order to survive in the pharmacy business, drugstores in the type 2 drug store category should be raised and developed to be drugstores in the type 1 drug store category and there should be grouping. together to find market strengths of Type 2 pharmacies together and there should be development of the potential of those responsible for operating the type 2 drug store.