Factors Related to Personnel Participation in Developing Hospital Quality Accreditation at Suratthani Cancer Hospital

Abstract

This descriptive research study investigated personnel participation in a hospital qualityimprovement program, and the factors related to the quality of personnel participation in developing hospital quality accreditation. A total of 80 personnel, who had been working for at least 1 year at Suratthani Cancer Hospital, were randomly selected by proportionate stratified random sampling from 3 departments. Data were collected between 1 December 2015 and 29 February 2016. The research instrument was a questionnaire designed to assess knowledge, motivation, and participation in hospital quality improvement. The Cronbach's alpha coefficients were 0.70, 0.85, and 0.90, respectively. Most subjects showed hospital quality improvement knowledge, motivation, and participation at a low level, i.e., 76.2, 76.2, and 75.0%, respectively. In addition, personnel with a high levels of motivation had higher levels of participation than those who had low motivation levels (P=0.015). Personnel who worked as administrators or department heads had higher levels of participation than those working in operational roles (P=0.002), and personnel who held quality-improvement jobs had higher levels of participation in hospital quality improvement than those who were not (P=0.002). However, no significant correlation was found between age, educational level, first work position, department, work attributes, working time, training in improving hospital quality, knowledge about hospital quality improvement, and participation in hospital quality improvement. The findings showed that motivation was significantly related to participation in hospital quality improvement. Hence, the administrative team should intervene by encouraging motivation to enhance participation in hospital quality improvement.