Influence of Factors Related to The Nursing Service Quality in Hospitals Under The Office of The Permanent Secretary, Ministry of Public Health

Abstract

The research aims to 1) analyzed the direct and indirect influence of factors related to the quality of nursing services in hospitals under the Office of the Permanent Secretary, Ministry of Public Health 2) developed strategies for developing the quality of nursing services in hospitals. The sample group was professional nursing personnel. and service recipients A multi-stage sampling of 856 people was used. The research tools included 1) environmental factors in nursing practice, 2) service provider factors, 3) job satisfaction factors, 4) service recipient factors. and group discussion issues. Quantitative research results were analyzed using structural equation model analysis and qualitative analysis.
Research results were 1) service recipient factors had the most direct impact on the quality of nursing services. There was a direct influence size of 0.71. The job satisfaction factor there was a direct influence size of 0.35 and environmental factors in nursing practice there was a direct influence size of -0.06 and the service provider factor variable there was an indirect influence size of 0.19. 2) Take the service recipient factors that had the most direct influence and affect quality of nursing services. Prepare strategies consisting of 2 main strategies and 2 secondary strategies, with main strategy number 1: strategy to promote the quality of nursing services, public health care to have adequate health knowledge to prevent disease and emergency situations. Key strategy number 2: Strategy to promote all forms of health literacy to reach patients of all age groups and cover all disease groups.