Effects of Discharge Planning and Telephone Follow up on HbA1c and Nursing Service Satisfaction of Diabetic Patients and Nurse’s Job Satisfaction

Abstract

     The purposes of this research were to study 1) effects of discharge planning and telephone follow up on HbA1C of diabetic patients 2) patient’s satisfaction of nursing service and 3) nurse’s job satisfaction. Subjects were 70 patients who were purposively assigned to an experimental group and a control group, 35 in each group, and 35 nurses who worked at the clinic medicines. The experimental group utilized discharge planning and telephone follow up. The control group utilized routine nursing care. The research instruments included discharge planning and telephone follow up training program for quality of nursing care, patient’s satisfaction with nursing service, and nurse’s job satisfaction questionnaires. Reliability value 0.75 and 0.80. All data were analyzed by mean, standard deviation, independent t-test and dependent t-test. Major results were as follows : HbA1c in diabetic patients who received the discharge planning and telephone follow up program were less than those of the diabetic patients who received routine nursing care, at the 0.5 level (=7.87) Patient’s satisfaction with nursing service related to discharge planning and telephone follow up were significantly higher than that of diabetic patients who received routine nursing care, at the 0.5 level ( =4.21 and 3.81, respectively) Nurse’s job satisfaction after using discharge planning and telephone follow up was significantly higher than before using discharge planning and telephone follow up, at the 0.5 level. ( =4.33 and 4.09, respectively).