Transcultural Management of First Line Nurse Managers in Private Hospitals: A Phenomenological Study

Abstract

        This research is phenomenological qualitative research. The objective was to describe the meaning and components of transcultural management based on the experiences of first- line nurse managers in private hospitals. The key informants in the research were 10 first-line nurse managers who had management experience at least 3 years that were selected by purposive sampling technique. Data was collected by in-depth interview. The research instrument was semi-structured interview. The content was analyzed by Colaizzi’s data analysis guidelines and verify data quality using multiple triangulation.

        The results showed that transcultural management referred to managing people from different cultures from various areas to work together without conflict. Transcultural management components were divided into four groups consisting of 1) attitude adjustment of individuals, 2) understanding the characteristics of generations, 3) assignment of tasks in accordance with individuals, and 4) conflict management. The results of the research indicate that transcultural management of nursing administrators in private hospitals focus on managing generational differences and religious differences. Therefore, first line nurse managers in private hospitals should be prepared to have transcultural management competencies emphasizing personal management among generations and religious diversity toward conflict reduction and effective assignment.