Knowledge Management of Nurses at Critical Care Unit in Private Hospitals in Bangkok Metropolitan

Abstract

          The purpose of  this  Phenomenologic study was to study the meaning of  knowledge management  in  critical care nursing unit at private hospitals in Bangkok Metropolitan. The sample were 8 head nurses and 30 professional nurses at private hospitals in Bangkok Metropolitan who gave their consent to join in the study as a “participants”. Data were collected by formal and in formal interview, field notes and supplementary data sources, and was analyzed  throughout the study, using Colaizzi's  Phenomenological analysis technique in describing the meaning of  meaning  of  knowledge management  in  critical care nursing, the knowledge management  process and the knowledge management  success factors.

          The participants were classified into two groups, head nurses and professional nurses. It was found that participants indicated that they had learnt that the meaning of knowledge management was the process of using knowledge in critical care nursing    department at private hospitals inBangkok Metropolitan or used knowledge that come from outside the department fully utilized toward the critical care nursing department via knowledge identification, knowledge creation and acquisition, knowledge Organization, knowledge codification and refinement, knowledge access, knowledge sharing and learning.

          The pattern of knowledge management at nursing department at private hospitals in Bangkok Metropolitan were: 1) knowledge identification 2) knowledge creation and acquisition 3) knowledge organization 4) knowledge codification and refinement 5) knowledge access 6) knowledge sharing and 7) learning.

          The factors supporting knowledge management success were: 1) Hospital policies 2) Infrastructure 3) Organizational culture 4) Administrators and 5)  Staff  nurses. The obstacles are: 1) Overload workings  2) some ignorance of administrators and 3) some in cooperation from staff nurses.