Six Sigma Quality Information for the National Housing Authority Management

Abstract

          The purposes of this research is to study the results of using the QIT methodology which is an integration of the Six Sigma quality methodology with an Information Technology to improve the management of the National Housing Authority into the higher quality by analyze, design, and develop the Six Sigma quality information that suit to the stakeholders in each level of the four management levels. The population is the 77 stakeholders in the management of the National Housing Authority. Statistics used for data analysis were frequency, percentile, mean and standard deviation error.

          The research results were 1) the Six Sigma quality information for the management of the National Housing Authority had 104 issues consisted of 12 issues for the management in the high level, 24 issues for the management in the middle level, 34 for the management in the low level, and 34 issues for the operation staff. 2) All the 104 issues of the Six Sigma quality information had its attributes according to the quality objectives which were 'create the satisfaction', 'reduce the processes', and 'reduce the errors', and 3) the stakeholders in all levels accepted the Six Sigma quality information in the high level.

          The research finding is the innovation in the analysis and design of the quality information for the management of a large organization by using the Six Sigma quality methodology.