Factors Affecting the Use of Non-Communicable Diseases Treatment Services of Military Officers at Medical Office, Royal Thai Armed Forces Headquarters
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Abstract
The analytical survey research’s objectives are to explore: 1) the rate of using non-communicable disease (NCD) treatment services; 2) the influence of these factors towards the use of NCD treatment, all involving military officers attending the Medical Office (MEDO) at the Royal Thai Armed Forces Headquarters. This study was conducted on a sample of 350 military officers at the Royal Thai Armed Forces Headquarters selected by using stratified random sampling of military officers who have hypertension and/or diabetes mellitus with NCDs. The data collection tool is a questionnaire with a reliability value of 0.87–0.84. Data are analyzed by using descriptive statistics, the Chi-square test, and binary logistic regression analysis.
The results show, among all respondents attending MEDO, that: 1) The rate of using NCD treatment services at MEDO is 67.14%; 2) most of them are married men aged 49.63 years on average, graduated with a bachelor’s degree, have a monthly income of 30,001–40,000 baht, have hypertension or NCD for <5 years and no other underlying diseases. For service accessibility and service quality, the level of satisfaction is high. 3) The only factor influencing the use of NCD treatment services is reliability, which could enhance the chance of using such services at MEDO to 1.94-fold (95% CI, 1.02-3.72).
Recommendations from the study MEDO should be adopted as a recommendation to appropriately improve service quality, especially in terms of increasing the ability to treat diseases that are not covered more and increasing the number of personnel to be sufficient for the provision of services appropriately. MEDO should maintain standards of service reliability so that customers have confidence that will lead to service in the future.
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