The Policy Evaluation of Family Care Team Operates in the Pilot Area of Phetchaburi Province

Abstract

          This mixed method research aimed to evaluate the family care team policy operation in the pilot area of Phetchaburi province. CIPP model was used as a conceptual framework to guide this project. Data were collected by using qualitative and quantitative methods. Participants were selected from 150 health providers of primary care cluster in district, sub district and community levels and 48 clients and relatives, in all 198 participants. The research instruments were the questionnaires to evaluate family care team management, satisfaction of clients, and clients’ quality of life. The quantitative data were analyzed by using descriptive statistic. Content analysis was used for qualitative data.

          The results revealed as follow: 1) about context, the policy was appropriate, and served as the needs of the people. However, it should be clarify the benefits and limitations. 2) For the Input, there was a good network participation of partnership and the personnel recognize the policy which could be implemented. Moreover, the budget and personnel should be supported. 3) The process of this project had a good plan and implemented according to the policy, but still needed the continuum of monitoring and evaluation. 4) The products of the family care term was at moderate level (M = 2.90, SD = .89), the mean score of clients’ service satisfaction was at good level (M = 4.12, SD = .59), and the clients’ quality of life were at moderate level (M = 3.57, SD = .69). The result of qualitative data found that the key successes were the Integration of valuable benefits with network partnership, and continuous quality improvement.

          This study highlights the guideline to manage the efficiency and sustainability of primary care cluster policy according to the context, inputs, processes, and product. However, to apply this concept should be considered the context of family care term and context of clients’ area.