The effectiveness of development in operating room on client satisfaction Sukhothai hospital

Abstract

This research was a quasi-experimental research aimed to study effectiveness of the development in

operating room on client satisfaction in Sukhothai hospital. The samples were patients from 120 samples and

randomized by simple random sampling. Data were collected by questionnaire including general data and client satisfaction by Eriksen (1988). Analysis was utilized by mean, percentage, standard deviation and independent

samples T-test. The result showed that the development in operating room for patients with major surgery consist of five stages : 1) the development of the preoperative nursing 2) the development of surgical nursing 3) the

development postoperative nursing 4) the development of health information and health education 5) the

development of nursing record.. Pre-test of testing effectiveness of the development in operating room on client

satisfaction found that female (56.7%), average age 46.0 years, primary education (46.7%), employee (30.0%),

health insurance (61.7%) and range of stay 4.88 days. Post-test of testing effectiveness of the development in

operating room on client satisfaction found that female (66.7%), average age 43.9 years, primary education

(46.7%), employee (23.3%), health insurance (60.0%) and range of stay 4.55 days. The average satisfaction with

the development in operating room on overall and each in post-test was higher than pre-test at the significance

level of 0.05. However, a friendly welcome, smile, attention, visit and explanation in post-test and pre-test were

not significantly different at the 0.05 level. The results of this study sugess that the relevant offices should

develop in operating room approaches by using evidence-based practice for improving nursing quality.