Satisfaction of Clients of Outpatient Department at Central and General Hospital Under Office of the Permanent Secretary for Public Health, year 2017

Abstract

This survey research aimed to (1) study the satisfaction of clients of outpatients department at central  and general hospital (2) comparison the satisfaction of clients of outpatients department  at central  hospitals  with general hospitals. Methods of research included, randomed sample by simple random sampling, the tool used  was a questionnaires that had been tested for validity and reliability, collected data from 12 health zones, 69 provinces, 82 hospitals, divided into 26 regional hospitals (A), 31 general hospitals (S) and 25 general hospitals (M1),  26,230 samples, by the hospital quality department  then Imported  data online via QR CODE/URL, analyzed data as percentages and tested differences between groups by statistic One way ANOVA. The research results were, most of clients outpatients were female, secondary education / diploma, age 30 - 44 years and 45 - 59 years, occupational were  employment / labor and, civil servants / government officials, total satisfaction was 75.80%, the highest satisfaction was in the service staff components, the lowest was the service facilities, satisfaction  as follows :  1) the service process was 74.30 percent (2) the service personnel was 78.60 % (3) the facilities  was 74.68 %  and (4) service quality was 77.02 %, the comparison of satisfaction classified by sex, education  and days used were found to have similar values , the 60 year old group and older and the civil servants job were the highest satisfaction, the lowest were the company employees' occupation and personal business, comparing the satisfaction between hospital sizes, it was found that there were statistically significant differences at the .05 level, with general hospitals (M1) being the group with the highest satisfaction.